Description:

This document provides a description of the ISO 20000 IT Service Continuity Management Process template. This template can be used to assist organizations in the development of their own customized process for managing the continuity of IT services. The template is based on the requirements of the ISO 20000 standard and provides an overview of the processes and activities that need to be in place to ensure the continuity of IT services.
The template includes a description of the process and roles, as well as the inputs, outputs, and activities associated with each stage of the process. It also includes a list of references to relevant ISO 20000 documents.

Format: MS Word

The  Features Included in  IT Service Continuity Management Process templates are:

• Scope
• Reference Documents
• IT Service Continuity Plan
• Plan Content
• IT Service continuity organization and organizational change
• IT Service continuity requirements
• Risk Assessment and Risk Treatment
• Business Impact Analysis
• ITSCM Plan Activation; Plan Deactivation
• Major Loss of Services
• Communications
• Validity and Document