Description:

Release and deployment management is a critical process in any IT service management (ITSM) framework. It ensures that new or changed services are delivered in a controlled, coordinated way.

The ISO 20000 standard for release and deployment management defines a set of processes, activities, and responsibilities for effective release and deployment management. This process template can help you plan, implement, and measure your release and deployment management activities in line with the ISO 20000 standard. The template includes a set of documents, tools, and templates for each release and deployment management process. 

Format: MS Word

The  Features Included in Release and Deployment Management  Process templates are:

• Purpose
• Deployment approaches
• Release management schedule
• Release and deployment management phases
• Release and Deployment Process Flow
• Release checklist
• Requirements traceability matrix
• Service Tests and pilots
• Release acceptance criteria
• Service test plan
• Service test case
• RACI Matrix
• Release post-implementation review
• Feedback on Release Planning
• Feedback on release execution
• Key Performance Indicators